Shipping Policy
Anna & Eve offers FREE SHIPPING on orders over 50$ within the USA.
Free shipping for Swaddle Strap orders is via the US Postal Service First Class Mail, which generally takes 2-10 days, depending on shipping destination. Expedited shipping options are available at checkout for an additional cost. Free domestic shipping for The LifeChanger is via UPS GROUND, FEDEX HOME/GROUND or USPS PRIORITY MAIL (we decide) and generally takes between 2- 5 business days. Expedited shipping options are available at checkout for an additional cost.
Orders are usually shipped within 24 hours on weekdays and on the next business day after a weekend or postal holiday. Orders are shipped from Placitas, New Mexico, USA.
Please note that shipping times are estimates provided by the US Postal Service, UPS and FedEx are not guaranteed.
We are happy to ship our products internationally. International shipping rates are presented at checkout.
Within the United States
Shipping for Swaddle Strap Baby Swaddles:
- Swaddle Strap swaddles can be shipped via USPS with First Class, Priority or Express Mail or via FedEx or UPS.
- First Class shipping on orders over 50$ is FREE within the USA!
- Shipping options are presented at checkout.
- Shipping times are ESTIMATES provided by the post office or shipping company and are not guaranteed.
Shipping for The LifeChanger:
Because we offer free shipping on orders over $50 within the USA, The LifeChanger ships for FREE within the USA! The LifeChanger is shipped via our choice of UPS Ground, FedEx Home/Ground or USPS Parcel Select service.
International Customers
We are thrilled to offer shipping to our international customers! For international orders, at checkout, you will be presented with UPS or FEDEX shipping options. Please note that shipping times provided by carriers are estimates. If your country charges any customs fees or value added taxes, you will be required to pay them before your package is delivered by your selected carrier. Anna & Eve is not responsible for these, which are are set by individual countries.
Customs fees and Value Added Taxes: Please note that your country may add these fees and hold your shipment until they are paid. The customer is responsible for these fees, which are determined by each government and customs agency. Anna & Eve does not know the different import policies for various countries.
Anna & Eve is not responsible for articles lost in shipping.
Return Policy
Our return policy is simple:
If you are not happy with your purchase from Anna & Eve for any reason, we will accept a return within 30 days of purchase.
It’s fine if you don’t have the package anymore. It is no problem if you’ve laundered it.
We do not charge a restocking fee.
We can’t cover the cost of return shipping, but we’ll take your item back even if your baby peed on it! (And trust us, we’ve seen worse!)
Please drop us a line to let us know the return is on the way (info@annaandeve.com), include your order number or invoice and send back to us at:
Anna & Eve LLC
652 HWY 165, #891
Placitas, NM 87043
We will refund you the purchase price of the item upon receipt of your return.
Privacy Policy
Privacy Notice
This privacy notice discloses the privacy practices for annaandeve.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. We never see your credit card information. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 844-266-2383 or via email at: info@annaandeve.com.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
Links
This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.